“The team made my application process much easier. Thank you for the guidance!”
PositiveSuggested action: acknowledge
VMP DIGITAL TECH SOLUTIONS
Don’t just read about AI.
Explore what it can do.
Step through guided previews of voice and chat agents, automated workflows, agent assist and customer experience tools — all in one connected platform.
Explore the previews ↓Powered by Engagely.AI
01 / INTERACTIVE PREVIEWDesigned for customer experience
01 — AGENT EXPERIENCES
Conversations that
move things forward.
Explore a guided preview of how an AI Agent can understand a request, respond in context and help customers take the next step.
VOICE AGENT · SERVICE
A clearer answer, in a natural conversation.
AI
VMP Digital Voice Agent Sample call flow
00:00CALLER
Hi, I need help checking the status of my application.
VOICE AGENT
I can help with that. Is this for your university admission application? I can also connect you with the admissions team if you prefer.
CALLER
Yes, it’s for admission. I submitted it last week.
VOICE AGENT
Thanks. I’ll guide you through the status check and explain what happens next.
Text-only preview · no call is placed
VMP Digital Assistant Guided preview
This is a scripted preview to demonstrate a conversational flow. It is not connected to a live AI service.
IN
Inbound requestSample email · admissions support
NEWSUBJECTCould you help me with my application?
Hello, I submitted an application for the MBA program a few days ago. Could you please let me know what documents I still need to provide and what happens next?
Customer email · illustrative contentWaiting for review
INTENTApplication status and next steps
SUGGESTED ACTIONCheck application record and send a tailored update
DRAFT RESPONSE
Thanks for reaching out. We can help check your application and confirm any outstanding documents. Our admissions team will guide you through the next steps.
Product preview only. Live AI, telephony, CRM or channel integrations require a configured VMP Digital deployment.
VOICE BOT RECORDINGS
Listen to approved demos.
Recordings load from the VMP Digital voice demo service.
Loading recordings…
V+
VOICE AGENT DEMO
Choose a recording
Select an approved recording to play it here.
TRANSCRIPT
When provided, the transcript for the selected recording appears here.
ADMIN UPLOAD
Add a voice bot recording
Uploads are sent to the configured backend. The backend must verify uploader permissions and validate every file.
02 — KNOWLEDGE BASE
Answers, grounded
in your knowledge.
Give teams a faster way to find useful information across policies, products and internal guidance.
✳ GENERATIVE AI KNOWLEDGE BASE
Find the answer.
Keep the context.
Search a small sample knowledge set to see how a grounded answer can bring useful information into a team’s workflow.
Customer serviceAdmissionsSalesOperations
GROUNDED SAMPLE ANSWER
Choose a sample question or enter a topic to explore the demo knowledge set.
Illustrative content · sample VMP service information03 — REAL-TIME AGENT ASSIST
A capable copilot
for every conversation.
See how conversation context and customer sentiment can surface timely prompts that help a human agent respond with confidence.
CUSTOMER · FRUSTRATED
“I’ve already shared my details twice. I just want to know what I need to do next.”
AGENT
I understand. Let me check your application and make the next steps clear.
DETECTED CONTEXTCustomer repeated information · seeking a clear next step
✳
Agent copilotSuggested response · sample
●Customer sentiment Frustrated · needs reassurance
TRY SAYING
“I’m sorry you had to repeat that. I have the context now. I’ll confirm the next step for you before we finish.”
The prompt is a sample suggestion; it won’t be sent to a customer.
04 — CALL AUDIT AND ANALYTICS
More than a score.
A path to better service.
AI-powered reviews can track conversation parameters at scale and help teams identify coaching opportunities and recurring customer needs.
SAMPLE INTERACTION AUDIT
Service quality overview
Illustrative call audit · one sample conversation
86/100
sample quality score
sample quality score
86SCORE
Customer sentimentImproving ↗
TRACKED PARAMETERSSAMPLE RESULT
Greeting and introduction
96%
Context understanding
84%
Policy alignment
91%
Resolution clarity
72%
✳
Coaching opportunity
Close with a concise recap of the customer’s next step.
All scores and interaction data on this page are illustrative examples, not results from a real customer conversation.
05 — ONLINE REPUTATION MANAGEMENT
Listen closely.
Respond thoughtfully.
Bring social listening, sentiment analysis and response coordination into a clearer view of your brand conversation.
Social listening overview
ILLUSTRATIVE FEEDMENTIONS REVIEWED1,284Across selected channels
POSITIVE SENTIMENT72%Sample analysis
NEEDS A RESPONSE18Sample open items
“I’m still waiting for an update on my enquiry.”
Needs attentionSuggested action: route to support
SUGGESTED DRAFTReview and approve responses before publishing.
06 — MARKETING AUTOMATION
One journey.
Every relevant channel.
Coordinate customer communications through connected journeys across email, SMS, WhatsApp, voice and RCS.
SAMPLE CUSTOMER JOURNEYFrom first interest
From first interest
to next best step.
Choose a channel to see how an illustrative multi-channel journey can be coordinated.
EmailSMSWhatsAppVoiceRCS
01
TRIGGERNew enquiry received
✓EMAIL · DAY 0Send a helpful welcome
Share key program details and a clear way to continue.
✓
GOALMeaningful next step
↗07 — WHATSAPP BUSINESS ECOSYSTEM
More of your customer
journey, on WhatsApp.
Connect business messaging and conversational support through a broader WhatsApp experience.
WABUSINESS ECOSYSTEM
One familiar channel.
More useful ways to connect.
Support customer conversations and business communication through WhatsApp services designed around your goals.
Hi, how can I help?I’d like to know more.Here are the details you need. ✓
ILLUSTRATIVE CONVERSATIONShare updates and campaigns with opted-in audiences.
↗Answer common questions and guide customer journeys.
↗Bring voice conversations into the WhatsApp channel.
↗Support payment experiences in eligible journeys.
↗READY TO EXPLORE FURTHER?